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However, Kirby’s past comments on the strength of United’s operations - including those in January just a few short weeks after Southwest’s meltdown - made the situation all the worse. United’s operational issues were far less wide-reaching, and affected far fewer travelers than at Southwest. And the meltdown cost Southwest well over $1 billion.

It canceled more than 80% of its daily schedule at the peak of its operational issues. To put that in perspective, when Southwest Airlines canceled roughly 17,000 flights during its nearly week-long holiday meltdown in December. Raymond James analyst Savanthi Syth estimated that it could cost United $50-125 million in pre-tax income in the second quarter. The worst was on Tuesday, June 27, when 27% of the airline’s global flights were canceled. United canceled roughly 4,000 flights when storms first affected Newark on Saturday, June 24, through this Sunday, July 2, according to FlightRadar24 and FlightAware data.

“While we work to control the things that are within our control, we also must do an even better job of planning against the things that are outside our control so that we can be in a position to recover more quickly,” Kirby said. Federal Aviation Administration, are among things United “can learn to do better,” he said. The move, coupled with other items like improving crew scheduling technology, more closely balancing arrivals and departures, and closer coordination with the U.S. Scott Kirby, CEO of the Chicago-based carrier, told staff in a letter Saturday that United could “further change/reduce our schedule” on a seasonal basis in Newark to improve operations there. United Airlines is considering shrinking its strategically important Newark hub, as it looks at ways to avoid another week-plus of flight disruptions after severe weather in the New York City area rippled across its global network.